Help & Questions
Help & Questions
Welcome to Auron Store. Here are answers to some common questions about our products, orders, shipping, and returns.
Orders
How can I place an order?
Browse our collection, select the product you like, choose the available options, and add it to your cart. Proceed to checkout and follow the instructions to complete your order.
Can I cancel my order?
If you need to cancel an order, contact us as soon as possible at gamesofauron@gmail.com. We will try to accommodate cancellation requests before the order is processed or shipped.
Shipping
Where do you ship?
We aim to serve customers internationally. Shipping availability and delivery times may vary depending on your location and the product ordered.
How long will my order take to arrive?
Delivery times vary depending on the destination, product, and shipping method selected at checkout. You will receive available shipping information during checkout.
Can I track my order?
If tracking is available for your order, tracking information will be provided once your order has been shipped.
Products
Are your products brand new?
Yes. Products sold through Auron Store are offered as new merchandise unless otherwise stated on the product page.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible at gamesofauron@gmail.com with your order number and photos of the issue. We will review it and help with the appropriate solution.
Returns & Refunds
Can I return my order?
Eligible items may be returned within 30 days of delivery, subject to our Return & Refund Policy.
How do I request a return?
Contact us at gamesofauron@gmail.com before sending anything back. Please include your order number and the reason for the return.
When will I receive my refund?
Once an approved return has been received and inspected, the refund will be issued to the original payment method. The time it takes to appear may vary depending on your bank or payment provider.
For complete details, please see our Return Policy.
Contact Us
If you have a question that isn’t answered here, we’re happy to help.
Email: gamesofauron@gmail.com
Auron Store
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