Refund policy
Return & Refund Policy
We want you to be happy with your purchase from Auron Store. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item, subject to the conditions below.
Return Eligibility
To be eligible for a return, the item must:
- Be requested for return within 30 days of delivery.
- Be unworn and unused.
- Be in the same condition in which you received it.
- Have all original tags and packaging, where applicable.
- Include proof of purchase or order details.
For footwear, please try the item indoors and ensure that the soles remain clean and free from signs of outdoor use.
Items that do not meet these conditions may not be eligible for a refund.
How to Request a Return
To request a return, please contact us at gamesofauron@gmail.com with:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos, if the item is damaged, defective, or incorrect
Please contact us and receive return instructions before sending any item back. Returns sent without prior approval may not be accepted.
Return instructions and the applicable return address will be provided after your return request has been reviewed and approved.
Damaged, Defective or Incorrect Items
Please inspect your order when you receive it.
If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at gamesofauron@gmail.com and provide your order number and clear photos of the issue.
We will review the issue and, where appropriate, arrange a replacement, refund, or another suitable solution.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Items that have been worn or used.
- Items that are damaged after delivery due to customer use.
- Items without original tags or packaging where these are required.
- Gift cards.
- Items clearly identified as non-returnable or final sale at the time of purchase.
If you are unsure whether an item is eligible for return, please contact us before sending it back.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise covered by applicable consumer protection laws, return shipping costs may be the responsibility of the customer.
For damaged, defective, or incorrect orders, please contact us before arranging a return so that we can provide the appropriate instructions.
Exchanges
We do not guarantee direct exchanges because product availability can change.
If you would like a different size, style, or item, you may request a return for the original item and place a new order, subject to availability and the return conditions above.
Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method.
The time required for the refund to appear in your account may vary depending on your payment provider, bank, or card issuer.
If you have not received an approved refund after a reasonable processing period, please contact us at gamesofauron@gmail.com.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at gamesofauron@gmail.com.
We will try to accommodate cancellation requests, but an order may not be cancellable once it has been processed or shipped.
International Orders
Auron Store may accept orders from customers in different countries. Return shipping procedures, customs requirements, taxes, duties, and consumer rights may vary depending on the destination country.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.
Contact Us
If you have any questions about returns or refunds, please contact us at:
Email: gamesofauron@gmail.com
Auron Store
We’re happy to help with your return or refund questions.